Contact

Phone: (+33) 7 56 93 01 37

Address: 231 Rue Saint-Honoré, 75001 Paris, France

Customer Service Hours:
Monday through Friday: 9:00 a.m. – 6:00 p.m.

Our team is here to answer any questions you may have about our products, your orders, or delivery tracking.

If you contact us after 6:00 p.m., your request will be processed on the next business day.

For any return or exchange requests, please contact us at contact@petiteveilmontessori.com and include your order number. Our team will promptly let you know the steps to follow so that your request can be processed as smoothly as possible

At Petit Éveil Montessori, your satisfaction is our top priority. We are committed to responding to you within 24 to 48 business hours, supporting you before, during, and after your purchase, and providing a quick solution whenever needed. Our team is here to listen to you and ensure you have the best possible experience.

Thank you for your trust, and we look forward to seeing you soon at Petit Éveil Montessori!

You may find the answer to your question in our FAQ above. If not, our team will be happy to assist you via the form below.

What is the status of my order?

As soon as your order is shipped, you'll receive an email with your tracking number. You can track your package in real time using the tracking link included in that email. If you haven't received anything after a few days, please contact us and we'll be happy to help.

Can I change my order?

Yes, as long as your order has not yet been processed or shipped. Please contact us as soon as possible via our contact form or by email, providing your order number. If the order has already been shipped, we unfortunately will not be able to make any changes.

Where do you deliver?

We ship to many countries. Shipping costs and delivery times are calculated automatically at checkout based on your address. If you have any questions about a specific destination, please feel free to contact us.

What are the delivery times?

The estimated delivery date is displayed right when you place your order, based on your address. You'll also receive a tracking email as soon as your package is shipped.

⭐ Our customers trust us

Hundreds of families trust us to support their children's early development. You can read customer reviews directly on our product pages to learn about their experiences with our store and our customer service.